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2024 HR Technology Trend Predictions: Innovating the Future of Work

Authored by Franz Gilbert, Matthew Shannon, and Erin Spencer

Technology never ceases to amaze us. As we step into 2024, the world of human resources (HR) is at the forefront of innovation. HR leaders, inundated with new trends and challenges, must prepare for another year of transformation in the HR technology landscape. Deloitte’s Human Capital Forward team predicts five evidence-backed trends that will shape the future of HR technology.

 

Generative AI: From Spot Use Cases to Ubiquity

Generative AI: From Spot Use Cases to Ubiquity

Generative AI is our first star. Imagine artificial intelligence (AI) that creates original content across various modalities—text, images, audio, code, video, and specialized models. Previously, such content required human skill and expertise. Now, Generative AI can improve products, automate tasks, and enhance customer experiences. HR technology quickly integrated Generative AI for targeted purposes like text-based content generation (think candidate interaction emails), large-scale data summarization (synthesizing performance feedback), and insights surfacing (answering worker questions).

But here’s the exciting part: In 2024, Generative AI will be even more integrated. It won’t just appear in specific use cases; it’ll be embedded in existing technology solutions. Imagine encountering it in your email platform, word processor, or team communication tool. Startups will build innovative solutions around it, and middleware will connect systems seamlessly. Understanding where to use Generative AI will become second nature, enhancing daily workflows1.

AI and Machine Learning: Empowering Decision-Making

AI and Machine Learning: Empowering Decision-Making

AI and machine learning continue their transformative journey in HR. These technologies reduce workload while increasing productivity. From recruitment automation to predictive analytics, AI-driven insights empower better decision-making. HR leaders should embrace these tools to enhance talent acquisition, employee engagement, and performance management. The future lies in data-driven, intelligent HR solutions1.

Hybrid Work Support: Bridging Physical and Virtual Spaces

Hybrid Work Support: Bridging Physical and Virtual Spaces

Remote and hybrid work models are no longer exceptions—they’re the norm. HR tech must adapt. Expect solutions that support virtual collaboration, seamless communication, and performance monitoring. Whether your team works from home, the office, or a coffee shop, technology should bridge the gap. The key? Ensuring a cohesive workforce experience across physical and virtual spaces1.

Employee Experience Platforms (EXP): Holistic Well-Being

Employee Experience Platforms (EXP): Holistic Well-Being

EXP platforms put employees at the centre. By integrating engagement, learning, and performance management, they create a holistic employee experience. A positive workplace environment drives retention and productivity. In 2024, expect EXPs to be the go-to solution for organizations that prioritize well-being and engagement1.

Skills-Based Hiring and Soft Skills Assessment

Skills-Based Hiring and Soft Skills Assessment

Beyond technical prowess, soft skills matter. Adaptability, emotional intelligence, and teamwork are critical. HR tech will focus on assessing these qualities during recruitment. Imagine tools that evaluate both hard and soft skills, ensuring a well-rounded workforce. The future belongs to those who combine expertise with empathy1.

In summary, HR technology is evolving rapidly. As we embrace these trends, let’s remember that technology serves people. It’s not just about algorithms; it’s about enhancing human potential. So, HR leaders, gear up for an exciting 2024—where innovation meets empathy, and the future of work takes shape1.

References:

  1. 2024 HR Technology Trend Predictions | Deloitte US

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