HR
and payroll consulting are core business
functions at HR Focus. The consulting
process includes both Installation Support
Services and
General
Consulting Services.
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Installation
Support Services
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Our
first interaction with prospective customers
usually occurs during the Business
Analysis and Requirements Gathering phase of the
project. During this phase, customer
requirements are assessed and prioritised.
These are then matched to application
capabilities. Critical information, customisation
and integration requirements are identified
and project deliverables and milestones
are agreed.
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The
Proposal and Contracting phase commences
once all requirements have been analysed.
It is important that sufficient information
is available to enable accurate estimation
of project effort, duration, risk and
cost.
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Once
the proposal is accepted, the Take-on,
Implementation and Training phase begins.
During this phase, consultants collect,
validate and capture information into
the systems. They do this in accordance
with defined procedures and with the
help of assigned customer users.
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Training on various system modules also starts
at this time. This ensures customer users
are familiar with the system workflow
and take-on procedures. In addition,
custom operation, integration and reports
are carefully analysed, specified and
documented in preparation for programming
and testing. Much time is spent on user
and acceptance testing by customer users
during this time to ensure accurate and
reliable results.
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This
phase usually spawns a host of customer
projects when, for instance, organisational
structures, succession plans, job profiles,
performance standards and training plans
are re-examined and updated, or created
for the first time.
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Finally
the Testing and Sign-off phase commences.
This is when the system undergoes final
testing and is signed off in accordance
with deliverables and milestones agreed
at the outset. Customer change management
procedures are initiated to “upskill” users
and administrators and to move the systems
to full production. The project now moves
to a support status where issues and
enhancements need to be logged and escalated
through the HR Focus helpdesk.
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General
Consulting Services
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HR
Focus also provides HR and Payroll consulting
services that include:
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- Position
profile analysis and re-structure
- Guidance
on skills development and equity processes
- Design
and creation of advanced reports
- On-site
training and hand-holding to ensure
maximum transfer of skills to users
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