Support Overview 
 
HR-Focus provides FREE online support (e-mail and telephone) for HR Focus, Payroll Focus and MY Focus to active customers and partners during normal business hours and agreed priority service periods. 
 
In accordance with the Software License Agreement, HR-Focus reserves the right to withhold upgrades, updates and support (online or otherwise) to customers and partners who have outstanding payments due to HR-Focus (e.g. software fees, annual license and support fees, implementation fees, consulting fees, training fees and related expenses). The term active refers to customers and partners whose license agreements are current and whose fees are paid. 
 
The primary objectives of the HR-Focus Support Desk are to:

• Support customers and partners with answers to functional and technical enquiries
• Log and track support queries and assign them to qualified support personnel
• Resolve queries in accordance with Service Level Agreements (SLA’s)
• Schedule onsite support for consultants, where required
• Follow-up on support calls to ensure closure in accordance with expectations
• Identify product improvements through the analysis of support calls history
  

 
 
To request support:
Call  011 234 9604   during normal business hours
Email your support query to support@hr-focus.com